Refund policy

Return & Refund Policy

At MagMat, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include all original accessories and components.
  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, damaged, or altered after delivery.
  • Products returned without original packaging.
  • Clearance or final sale items (if applicable).
  • Gift cards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the product and packaging.

We’ll review your claim and, if approved, provide a replacement or a full refund at no additional cost.

Return Shipping

If your return is approved for reasons other than a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process and post the refund.

Exchanges

We currently replace items only if they are defective, damaged, or incorrect upon arrival.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process described above.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact our customer support team through our Contact Us page. Please include your order number in all correspondence so we can assist you as quickly as possible.