Shipping policy

Shipping Policy

Thank you for shopping with MagMat. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are:

  • United States: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.

Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • National holidays or other unforeseen events

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us as soon as possible. We will do our best to update the address before the order is processed.

Once an order has been shipped, we may not be able to modify the shipping address.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  • Check around your delivery location.
  • Ask household members or neighbors.
  • Contact the shipping carrier.

If you are still unable to locate your package, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number along with clear photos of the product and its packaging so we can review your claim and provide an appropriate resolution.

International Shipping

At this time, MagMat primarily ships to customers within the United States.

If international shipping becomes available, eligible destinations will be displayed during checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. Please include your order number so we can assist you as quickly as possible.